PRIVACY POLICY

At Lana Melts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or place an order with us.

By using our website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information:

1. a) Personal Information

Provided voluntarily when you place an order or contact us, such as:

• Name
• Phone number
• Delivery address
• Email address
• Order details
• Special notes or messages provided by you
  
  

1. b) Payment Information

All payments are processed through secure third-party providers.
We do not store or have access to your credit/debit card details.

1. c) Website Usage Data

This includes non-identifiable information such as:

• IP address
• Browser type
• Pages visited
• Time spent on our site
• Cookies data

This helps us improve user experience and website performance.

2. How We Use Your Information

Your information may be used for:

• Processing and fulfilling your orders
• Managing deliveries and courier arrangements
• Sending order updates or contacting you regarding your purchase
• Responding to enquiries or customer service needs
• Improving our website and services
• Sending promotions or updates (only if you choose to subscribe)

We do not sell, rent or share your personal data with unrelated third parties.

3. How We Protect Your Information

We implement appropriate security measures to safeguard your data, including:

• Encrypted payment processing
• Secure servers
• Restricted access to personal information
• Regular site monitoring

While we do our best to protect your data, no online transmission is fully secure. By using our site, you acknowledge this risk.

4. Disclosure to Third Parties

Your information may only be shared with:

• Trusted courier partners for delivery purposes
• Payment processors during checkout
• Service providers involved in running our website

We do not share personal information beyond what is necessary to complete your order.

5. Cookies

Our website may use cookies to:

• Improve site performance
• Enhance user experience
• Analyse traffic and browsing behaviour

You may disable cookies through your browser settings, but some site features may not function properly.

6. Links to External Sites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these sites.

7. Your Rights

You may request to:

• Update your personal information
• Correct inaccurate data
• Ask how your information is used
• Request removal of your information from our system (where legally possible)

Simply contact us through WhatsApp or email.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, you may reach us at:

hello@lanamelts.com